Cruise Passengers Say Lost Luggage Has Caused Travel Havoc

• Airways have been forgetting baggage and sending it to the fallacious airports amid a summer time of journey chaos.
• For cruise-goers who sail between ports, it’s a headache for misplaced baggage to meet up with them.
• Insider spoke to 5 cruise passengers about how their lacking baggage affected their journeys.

Luggage problems have become a major fixture of air travel in 2022. 1000’s of passengers have seen their baggage go lacking, taken on the fallacious flight, left within the metropolis the place they transferred, or forgotten on the airport they flew from.

In lots of circumstances, passengers don’t get their luggage until days after they arrive on vacation. For others, it takes for much longer, and a few still haven’t been reunited with their bags weeks or months after arriving back home.

For cruise-goers, nonetheless, lacking baggage is inflicting a good greater headache.

Insider spoke to 5 cruise passengers, who stated variously that they spent their journeys round Europe canceling plans, borrowing garments from strangers, and struggling to contact their airways after baggage issues.

Some passengers stated that they had to decide on whether or not to attend on the airport for info on their baggage or threat lacking their cruise boarding time, with one saying that he arrived simply because the gangplank was being lifted up.

‘A catastrophe from begin to end’

“It was a catastrophe from begin to end,” one passenger, Ed Perry, instructed Insider.

Perry and his spouse had flown with Air Canada from North Carolina for a two-week Viking River Cruise from Amsterdam within the Netherlands to Budapest, Hungary in June. However after going through flight delays and a change of route, in addition to having to test their hand baggage in as a result of it was too huge, Perry and his spouse misplaced their two carry-on baggage and their piece of maintain baggage.

Air Canada did not reply to Insider’s request for touch upon Perry’s case.

Different passengers instructed Insider of comparable experiences.

Todd McCloud Jr, who went on a Carnival cruise across the Caribbean together with his household in August, stated that his misplaced baggage “put a damper on our complete journey.”

After a last-minute change of flight, baggage belonging to McCloud and his brother weren’t switched onto his flight to Orlando, the place he had just some hours to spare earlier than he needed to board the ship, he instructed Insider.

McCloud stated {that a} employees member instructed him that the baggage would arrive on one other flight and be taken on to the Carnival port, however that the baggage in the end did not make it on time, he instructed Insider.

“I am fortunate that I did not put our delivery certificates in these baggage or else we would not have been in a position to go on the cruise in any respect,” he stated.

After his cruise, McCloud returned to Orlando, and when he received to the airport “that they had our baggage ready for us,” he stated. Southwest, the airline with which he flew, additionally offered him with a voucher in addition to a test for the substitute objects he purchased for his journey, he stated.

“We do not talk about with third events the specifics of our conversations within the ongoing relationship we have now with our Clients,” Southwest instructed Insider.

Various passengers Insider spoke to stated their baggage received misplaced throughout layovers. Bob Sweigart, who went on a Superstar Edge cruise round Europe in June, instructed Insider that his British Airways flight from San Diego to London Heathrow was delayed by 21 hours, inflicting him to overlook his Alitalia connection to Rome.

The airline transferred them each onto one other flight, however their bag did not make it, he stated.

In some circumstances, passengers’ baggage had been handed between numerous airports after airways tried to match their baggage up with their cruise itinerary as an alternative.

One passenger, Thomas Hatch, instructed Insider his baggage did not arrive in Rome after he flew there from Seattle through Heathrow with three different passengers and eight baggage in complete for a 10-day Superstar Cruises journey spherical Europe in mid-July.

British Airways employees instructed him that their baggage would head to Rome on a later flight, however after that was canceled they despatched six of the baggage to Athens the day earlier than Hatch’s ship docked there. However the airport was “overwhelmed” with baggage and would not let the ship’s porter acquire their baggage, Hatch stated.

Hatch stated that two of his baggage had been despatched to Thessaloniki Airport, too, despite the fact that the ship never called there.

British Airways did not reply when contacted by Insider about Hatch’s expertise.

One other cruise passenger, who requested to stay nameless in case it impeded their possibilities of getting compensation, despatched Insider pictures of bags tags on her bag, which appeared to point out the airline had despatched it to 4 European airports in failed makes an attempt to get to align along with her cruise.

No baggage means no garments

Perry stated that he and his spouse could not store when the cruise docked as a result of they’d already paid for excursions, however that different passengers lent them garments. The passenger who requested to stay nameless stated that her household needed to cancel plans on their journey to purchase garments.

Some passengers stated that they did not get a lot assist from their airways however that the cruise traces stepped in to assist them.

“Air Canada was virtually unimaginable to succeed in,” one passenger, Zoe Greenberg, instructed Insider, including that she had known as the airline each day and that her husband as soon as spent three and a half hours on maintain. “That they had no thought the place our baggage had been.”

Air Canada did not reply to Insider’s request for touch upon Greenberg’s situation.

Greenberg had flown each to and from Barcelona for her Silversea cruise. She instructed Insider that on the way in which again, her husband discovered her baggage in a retailer room in Barcelona “with 1000’s of luggage.” He did not get his personal bag again till 26 days after the journey, she stated.

Viking “bent over backwards for us,” Perry stated, saying that employees lent him their cell telephones so he might make worldwide calls to Air Canada, who he stated he struggled to contact throughout his journey and by no means supplied to ship his baggage to different ports. Perry and Greenberg stated that their cruise traces had supplied to waive the charge for laundry throughout their journey.

“A lot of the journey is only a blur,” Greenberg stated, including that she would “by no means” journey with out AirTags on her baggage once more.

Sweigart and his spouse received their baggage again after 4 weeks. An electronic mail considered by Insider confirmed that British Airways supplied Sweigart and his spouse 600 euros ($612) every as compensation for his or her canceled and stated it could additionally cowl their bills.

“Now that we have now our baggage again we have now a ton of garments,” Sweigart stated.

Have you ever been affected by present journey disruptions? Or do you’re employed at an airport or for an airline that is swamped by staffing and cancelation chaos? E-mail this reporter at gdean@insider.com.