Q: In 2019, I booked a visit to Antarctica by means of Aurora Expeditions, an Australian firm. I reserved the tour by means of Expedition Journeys, a Seattle-based journey company. I made a $5,000 deposit and the journey was scheduled for late 2020.
After all, all of those journeys have been canceled due to COVID-19. Aurora rescheduled the journey for November 2021, and we agreed to just accept the reschedule.
However since that point, Aurora has rescheduled the journey two extra occasions. Now, they’re departing from Chile as an alternative of Argentina as a result of COVID-19 restrictions. That, mixed with some current well being points, made the journey a lot much less fascinating.
I’ve been working with my journey company, and Aurora has agreed to cancel our reservation and return our deposit.
Expedition Journeys says it’ll take Aurora as much as 90 days to concern a refund. We organized the cancellation on Aug. 28, and so they need till December to concern a refund. To me, that’s outrageous. They’ve had my cash since early 2019, and as we each know, had I been tardy in sending a deposit, they wouldn’t have been very forgiving. Issuing a refund ought to be merely the clicking of a button on a pc display.
My journey agent has been nothing apart from useful and courteous. They inform me that they’ll’t concern me a refund till Aurora pays them. I get that. The difficulty is on Aurora’s finish. I’ve not reached out on to Aurora since all of my correspondence and communication has been with my agent. Are you able to assist me get my refund? — Steven Meisel, Woodbury, Minnesota
