Travel solutions: Travel insurance purchased through Vrbo gets lost in the shuffle | Travel

Sadly, one of many members of my get together is unable to journey for medical causes. I known as CSA to file a declare, however they don’t have any document of my coverage. A consultant additionally advised me they’ve been having issues with Vrbo confirming journey insurance coverage and never sending the information to CSA.

CSA mentioned that I’m not coated so far as they’re involved.

I reached out to Vrbo once more. An agent advised me to contact CSA. I even copied and pasted my insurance coverage affirmation within the correspondence, however he wasn’t . I additionally requested him for his badge quantity, however he mentioned he wasn’t allowed to supply it.

To resolve the issue, I’d respect affirmation of a visit insurance coverage coverage so I can take the mandatory steps to acquire a refund. Are you able to assist me, please? — Sam Maniar, Hudson, Ohio

A: If you happen to paid for a journey insurance coverage coverage by Vrbo, it’s best to have it. What Vrbo does — or doesn’t — do together with your cash as soon as it confirms the coverage isn’t your drawback.

Your correspondence with Vrbo clearly exhibits that you simply bought an insurance coverage coverage. That turned out to be a wise transfer, as a result of the coverage covers an sudden sickness.

Since a member of your get together can’t journey, it’s best to get a full refund on your keep.

The paper path is complicated, however it helps your place. Vrbo’s system mentioned, “The unique buy didn’t undergo and was canceled.” But, you acquired a affirmation. However Vrbo additionally says it initiated a retroactive buy of the journey cancellation insurance coverage for you. So, it’s best to have been coated.

I record the names, numbers and e mail addresses of Vrbo’s executives on my shopper advocacy web site at www.elliott.org/company-contacts/vrbo-customer-service-contacts. It seems such as you tried to contact them, however by no means heard again. That’s problematic.

There’s just one means you could possibly have recognized that you simply didn’t have insurance coverage, and that’s to observe your bank card purchases fastidiously. If you happen to’re anticipating a transaction, and it doesn’t undergo, you’ll must make inquiries. That’s particularly vital with insurance coverage. And sure, even should you get a affirmation.

I contacted Vrbo in your behalf.

“This can be a advanced case,” a Vrbo consultant advised me. “Our buyer relations workforce has been trying into what occurred with Mr. Maniar’s reserving and (has been) talking with CSA to get extra data. We’re additionally offering Mr. Maniar with a full refund for the price of his reserving as a gesture of goodwill, and he can be contacted by our billing workforce for subsequent steps.”